My personal opinion about host monster phone supports
Today i need some assistant from hostmonster support team, and i figure out, phone support will be the quickest and what I need now. So, quickly i pickup the phone and dial “(866)-573-host”… and i get through, with a short IVR, i get to the support team. Luckily my problem get solved on the spot. And here I am a hostmonter happy customer. And giving my review as well.
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I think most importantly is, not to make me waiting over the phone and have to listen to machine voice. I think hostmonster done a great job in providing quality phone support to customer. A 10 years plus experience, hostmonster.com knows what the customer needs.
Other than phone support, hostmonster also offers:
- Hostmonster Live chat
- Hostmonster email support ticket to helpdesk
- Hostmonster forum discussion and helps
- Hostmonster knowledgebase support center
Go to Hostmonster
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Today i give it a try, from host monster homepage: www.hostmonster.com, at the bottom-left corner you will find the “live chat” features. Clicking on it bring up a small windows, to get this, make sure you not have popup blocker etc that will prevent pop windows. And you can choose to contact which hostmonster department, here is the list:
- Hostmonster Support Department
- Hostmonster Abuse Department
- Hostmonster Sales Department
- Hostmonster Billing Department
- Hostmonster Affiliate Department
They using websitealive4 live chat system, which is one of the industry leading live support system.
A quick test, i connect to the sales department. Filled in my name etc, i get into the one-to-one chat with sales department. Interestingly, i get a sales personal feedback in less than 10 seconds… that is fast. Quickly i throw my questions. And frankly speaking, they answer me quit well and in proper manner. A quality pre-sales service can say.
well, I keep trying, and now i live chat with the technical support department. Asking about domain transfer that i going to engage. They give me a short instruction of what to do, and follow by a link to their knowledge base that compiled with everything i need to know.
Visit hostmonster live support
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