Hostmonster Review & Discount $3.95/mth – Host Monster Hosted

On three months ago, i write a review article title “hostmonster support quality compromised”.. and it can be found here. After the month of poor service uptime that had been caused by massive server upgrading works by both bluehost and hostmonster servers. And this hostmonster hosted website had been effected as well.

Now, its 3 months after the server upgrade. What do we get?
Clearly from the recent 2 months of hostmonster uptime statistic and monitoring, it clearly shown that hostmonster uptime had reached above 99.9% and giving a very good server response time. The server is responding in 0.2 second in average.

Hostmonster support team had done a great job in bringing the servers back to running stat in short time. And delivering a better performance servers which is more reliable and giving better service uptime as well. The server hardware and software upgrade had proven itself.

Is it true that Hostmonster support quality had been compromise? if you are one of the Hostmonster customer, you might found out that in the past few days, they are more service downtime than ever. in hostmonster forum site, you can find lots of new discussion about hostmonster downtime and customers website not available. Another main problem that is rising is they are more customer complaining their website being hacked and HTML codes granted into their index.html and other webpages.

Even my website is receiving more downtime than before, this really concerned me. I have looked into this issue quite seriously, and hope to find a good answer to all this. The past 19 months hosting experience with hostmonster is great, it’s never been this bad before. I had contact hostmonster support through live chat, and finally I understood that hostmonster hosting is undergoing server upgrade, which involve hardware replacement and subject to service downtime. They are group of hostmonster support team dedicated to perform this server upgrade task, hence I believe they are too busy with the upgrading works.

For the concern of Hostmonster website being hacked, Hostmonster user shall implement a strong account login and password combination, if you found your cPanel password or FTP password is weak, do change them immediately. Another tips is used down make sure your website scripts/html files are using the most updated version, make sure you update them from time to time. For example, if you are using WordPress script, do make sure it’s using the latest version of 2.6.2. Outdated script are usually having security hole and highly vulnerable to hackers attack.

My personal opinion about host monster phone supports
Today i need some assistant from hostmonster support team, and i figure out, phone support will be the quickest and what I need now. So, quickly i pickup the phone and dial “(866)-573-host”… and i get through, with a short IVR, i get to the support team. Luckily my problem get solved on the spot. And here I am a hostmonter happy customer. And giving my review as well.

Go to Hostmonster

I think most importantly is, not to make me waiting over the phone and have to listen to machine voice. I think hostmonster done a great job in providing quality phone support to customer. A 10 years plus experience, hostmonster.com knows what the customer needs.

Other than phone support, hostmonster also offers:

1. Hostmonster Live chat
2. Hostmonster email support ticket to helpdesk
3. Hostmonster forum discussion and helps
4. Hostmonster knowledgebase support center

Go to Hostmonster

Today i give it a try, from host monster homepage: www.hostmonster.com, at the bottom-left corner you will find the “live chat” features. Clicking on it bring up a small windows, to get this, make sure you not have popup blocker etc that will prevent pop windows. And you can choose to contact which hostmonster department, here is the list:

• Hostmonster Support Department
• Hostmonster Abuse Department
• Hostmonster Sales Department
• Hostmonster Billing Department
• Hostmonster Affiliate Department

They using websitealive4 live chat system, which is one of the industry leading live support system.

A quick test, i connect to the sales department. Filled in my name etc, i get into the one-to-one chat with sales department. Interestingly, i get a sales personal feedback in less than 10 seconds… that is fast. Quickly i throw my questions. And frankly speaking, they answer me quit well and in proper manner. A quality pre-sales service can say.

well, I keep trying, and now i live chat with the technical support department. Asking about domain transfer that i going to engage. They give me a short instruction of what to do, and follow by a link to their knowledge base that compiled with everything i need to know.

Visit hostmonster live support