On three months ago, i write a review article title “hostmonster support quality compromised”.. and it can be found here. After the month of poor service uptime that had been caused by massive server upgrading works by both bluehost and hostmonster servers. And this hostmonster hosted website had been effected as well.
Now, its 3 months after the server upgrade. What do we get?
Clearly from the recent 2 months of hostmonster uptime statistic and monitoring, it clearly shown that hostmonster uptime had reached above 99.9% and giving a very good server response time. The server is responding in 0.2 second in average.
Hostmonster support team had done a great job in bringing the servers back to running stat in short time. And delivering a better performance servers which is more reliable and giving better service uptime as well. The server hardware and software upgrade had proven itself.
We also noted that Hostmonster is using 100% US based support, UTAH. And this proven they didn’t outsource to oversea. They also include live chat system and toll-free number for you to reach them for free. This is a powerful hosting plan with superior support.
View Hostmonster.com and their web hosting plan!
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One Response to “Hostmonster support quality is improving!”
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December 27th, 2008 at 10:12 am
HostMonster’s support is horrendous. The shut their customer service support down on Halloween in observance of the “holiday.” Even banks don’t close on Halloween. And you usually have to email back and forth with ticket support several times explaining to them IN DETAIL what they have to do in order to resolve the problem. I have no clue why they don’t allow clients to create their own CNAMES because their reps obviously have no clue. The sad thing is, I know several people who have all used HostMonster and had the same problem. I will be switching my service as soon as the hosting plan expires!