Today i give it a try, from host monster homepage: www.hostmonster.com, at the bottom-left corner you will find the “live chat” features. Clicking on it bring up a small windows, to get this, make sure you not have popup blocker etc that will prevent pop windows. And you can choose to contact which hostmonster department, here is the list:
- Hostmonster Support Department
- Hostmonster Abuse Department
- Hostmonster Sales Department
- Hostmonster Billing Department
- Hostmonster Affiliate Department
They using websitealive4 live chat system, which is one of the industry leading live support system.
A quick test, i connect to the sales department. Filled in my name etc, i get into the one-to-one chat with sales department. Interestingly, i get a sales personal feedback in less than 10 seconds… that is fast. Quickly i throw my questions. And frankly speaking, they answer me quit well and in proper manner. A quality pre-sales service can say.
well, I keep trying, and now i live chat with the technical support department. Asking about domain transfer that i going to engage. They give me a short instruction of what to do, and follow by a link to their knowledge base that compiled with everything i need to know.
Visit hostmonster live support
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4 Responses to “Hostmonster Live Chat & Support & departments”
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April 8th, 2007 at 6:36 pm
There live chat system has gone??? Does anyone know why?
April 8th, 2007 at 10:03 pm
also notice that they are upgrading lately. Becoming 300GB with unlimited domains.
ps. use the hostmonster ticket system
February 17th, 2009 at 5:40 am
Hello, how i can put subdomains on my ip … ?
February 21st, 2009 at 7:34 pm
you can use cpanel > subdomain .. to create new subdomain.. and it will use the same subdomain.domain.com and using the same IP as the domain